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Questions
Short answers to the questions we hear first.
If yours is not here, write to us. To buy, open the product catalog.
Is MedDesk Flow telemedicine?
No. We do not host video visits, e-prescribe, or connect patients to unknown clinicians. We sell administrative software to clinics you already operate.
Are you HIPAA certified?
No vendor hands you a universal HIPAA certified badge that replaces your program. MedDesk Flow is designed to support HIPAA-conscious clinic workflows. Business Associate Agreements are available on request. Our optional server audit returns findings, not a certificate.
What is the difference between Solo and Growing Clinic?
Solo Practitioner ($39.99/mo) covers booking, calendar sync, and SMS reminders. Growing Clinic ($69.99/mo) adds HIPAA-conscious intake forms and staff shift scheduling. Each plan is its own product.
Does the inventory module track medications?
No. Medical Inventory Tracker ($9.99/mo) is a ledger for non-pharmaceutical supplies such as gloves, syringes, and bandages. It is not a pharmacy system.
Who is responsible for transcription notes?
The clinician. The AI Medical Transcription Assistant ($44.99/mo) drafts a formatted note from a captured conversation. Someone licensed and authorized at your clinic reviews and signs. The product does not practice medicine and does not diagnose.
Can patients create their own accounts to shop for care?
This is not a consumer marketplace. Booking links, if you enable them, belong to your clinic. We do not sell appointments as a public directory.
How do I buy?
Open the product page and click Buy now. That sends an order request. We reply with a Stripe payment link or invoice. We do not charge a card on this website. See Checkout and Refunds.
How do one-time services work?
Migration, training, audits, multi-branch setup, and EHR integrations start at published prices and are scoped before work begins. See Services.
Where do I log in?
Access is provisioned after we accept the order. This marketing site does not include an app login.
How do you take payment?
Monthly software and add-ons are billed in USD through Stripe. One-time services are invoiced when scope is agreed. We never store full card numbers. Stripe's privacy policy is at stripe.com/privacy.