Refund and Cancellation Policy

Effective date: 23 August 2026. Operator: MedDesk Flow, offered at stubclaw.com. Questions and cancellation requests: hello@stubclaw.com.

This policy is part of our merchant terms of sale. It covers software subscriptions, add-on modules, and one-time professional services. Each product is sold separately. Prices are in USD. Payments are processed by Stripe, Inc. We never see full card numbers.

1. How to cancel a subscription or add-on

Email hello@stubclaw.com from the work address on the account. Write "Cancel" and name the product (for example, Growing Clinic or Medical Inventory Tracker). You may also cancel in the product if that control is enabled for your tenant.

We confirm by email. Cancellation takes effect at the end of the current paid calendar month, unless you cancel an unused new subscription under Section 3.

Add-ons can be canceled on their own. If you cancel the core plan (Solo Practitioner or Growing Clinic), add-ons end with that plan because they require a core plan.

2. When monthly fees are charged

Subscriptions and add-ons are billed in advance for each month. The first charge is due when we accept the order and send a Stripe payment link or invoice. Later charges run on the monthly renewal date until you cancel. By ordering you authorize those recurring charges.

If a payment fails, we will notify the billing email and may retry. Access can be suspended if the invoice stays unpaid. You still owe amounts already incurred.

3. Refunds for monthly software (14-day unused, then calendar month)

If you cancel a new subscription or add-on within 14 days of the first successful charge, and the account has not been substantially used (no live patient load, no production SMS program, no completed migration), we will refund that first charge on request.

After that 14-day unused window, or once the account has been used for live operations, cancellation is calendar-month. You keep access through the end of the paid month. We do not refund the current paid month once it has been used. Credit is not issued for unused days inside a used month.

We do not refund prior months already used. We do not prorate a used month except where we discontinue a product you still pay for, as described in the Terms.

4. One-time service refunds

One-time services (migration, training, HIPAA server audit, multi-branch setup, EHR integration) are billed once after we confirm scope.

Before work starts: an unused service is refundable. Cancel by email before the scheduled start or before we begin the extract, session, or review. We refund the fee for that unused service.
After work starts: refunds are partial or none. If we have already spent hours, pulled files, delivered a draft, or held the live session, we may keep the full fee or refund only the unused portion. We will say which, in writing, if you ask.
Completed work: no refund after you accept the deliverable, or five business days after we make it available without a specific defect list, except for a material failure we cannot re-perform as described in the Terms.

Starting prices are starting prices. If scope grows and you approved a higher quote, the refund rules apply to the approved amount.

5. How refunds are paid

Approved refunds go back through Stripe to the original payment method when possible, or by another method we both agree. Processing can take several business days after we approve it. Taxes remitted to a tax authority may not be refundable if the authority will not reverse them.

6. Chargebacks

If an invoice looks wrong, contact hello@stubclaw.com before you dispute the charge with your bank or card network. We can usually correct a billing error faster than a chargeback. A dispute filed without notice can pause the account while Stripe and the bank investigate. This section does not stop you from using rights the law will not let you waive.

7. What we do not refund

A used month of a subscription or add-on after the 14-day unused window
SMS segments already sent on your behalf
Work you delayed on your side after we were ready to start, if we held the window
Abuse, acceptable-use violations, or chargebacks that we reasonably contest

8. Contact

Cancellations, refund requests, and billing questions: hello@stubclaw.com. Monday to Friday, 9:00 to 17:00 Eastern. Include the clinic name, the product, and the approximate charge date.

Related pages: Terms of Service and Privacy Policy.